Ordering FAQ

1 How to order?
– Browse and select the products you wish to buy

– Click ‘Add to cart’

– Click ‘Select Options’ for the cakes that have more options, eg, Size and wording on cake.

    • Select the size (optional)

    • Put Wording on Cake (optional)

    • Select Quantity of Big Candle (optional)

    • Select Quantity of Small Candle (optional)

    • Select Quantity want to buy.

– Click ‘Add to Cart’ when you are finished

To review the items in your cart, simply click on the ‘Cart’ icon located at the top right of the page, or click the Cart link on top menu.

– To remove an item, click on ‘Remove this item’, a cross icon located at the left hand side under the cart.

– To amend the quantity of items, change the number in the box under the ‘Quantity’ column and the Total will automatically update.


2 When you are ready to checkout:

– When you are satisfying with the selections in your cart: double check the items and their quantities and click on ‘Proceed to Checkout’. Your order summary will thus appear for your review.

– You will be asked to provide all necessary details including Billing Details for Invoice and contact information, or you need to login to retrieve all information.

You need to Select a Pickup Location and Pickup Date.

– Once you have reviewed your order, select a Payment Methods, and don’t forgot to Accept the Terms & Conditions.

– Finally click on ‘Proceed to Purchase’ and provide payment information to be used for the purchase.

3 What are the payment methods available?
Shop with ease and peace of mind. You can make Paypal online payment or Credit Card / Debit Card, AliPay (web-base), or via bank transfer with either:


4 What is the delivery cost?
Currently we only able to provide service of Self Pickup at Branch, thus no delivery cost apply.

5 How long does it take for my order to get Pickup?

For Bread and Beverage

– Ordered before 12pm able to pickup after 2pm. Pickup at Sitiawan Branch.

– Ordered after 12pm will depends on stock available or Pickup at next day 10am

For Pastry or Cake

– Ordered before 12pm able to pickup at next day  4pm. Pickup at Sitiawan Branch.

– Ordered after 12pm able to Pickup at next 2 days 4pm.

Note: In case you  completed the orders(full payment) before 12pm, you may pickup your order in branch you selected on next day by 4pm. While for completed orders received after 12pm although you select Pickup date and time for next day, your order will be delivered the day after tomorrow by 4pm, applied for no further immediate customer advice via email or call.

6. I want to cancel refund my order, how can I do this?
** Sorry, order Non-refundable.

Any queries, kindly email us at tbhbakery@gmail.com. Or call to Customer Service at 018-579 7277.

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